FAQ
Frequently asked questions
How much do tokens cost? Is there a minimum?
Token prices are based on two things – size and quantity. As a rule of thumb, if your tokens have a super simple design (barely any text), 1.5” will probably work for you. 1.75” is our gold standard that works well for the majority of use cases. We sometimes make 2″ tokens to capture super fine detail, just reach out to us if that’s what you’d like. Don’t worry we will help guide you during the design process of what will work best. Wondering how much they will cost? Head on over to our shop page and make your selections to get a gauge on price.
We want to give every business a chance to get their own custom tokens, so our minimum order amount is set at just 50.
Do I have the option for single or double-sided tokens?
Yes! We have both options. For single sided tokens there would be a laser engraved design on one side and a stained back (dark brown English chestnut). For double sided, we would laser engraved on both sides. To check out pricing for both options – head on over to our Shop.
What are tokens made of?
We use ¼” maple ply for our tokens so you really get the feel of something unique that will last for a long time.
What is the turnaround time?
Once an order is placed, our typical turnaround time is 7-10 business days until tokens are on their way in the mail to you. There are random times during the year when we receive a lot of large orders which slows things down and the tokens can take 2-3 weeks before they ship.
Are there any design fees?
Nope! We love helping businesses create custom token designs that really help their brand stand out. If you have your own design – we can use that too! Just submit the design file here.
What types of files work best?
If you already have a design file made, .ai or .svg are our favorites. If you have images to submit for your design, we like .png and .jpg. We can also work with .pdf and .dxf files.
What size do you recommend for my design?
If there’s a lot of small detail in your tokens, the best way to ensure that it turns out well is to get the larger size tokens (1.75). Small text, especially small text that’s an island surrounded by engraving, are what pose the biggest issues. But in most cases, we’re able to make the design work and look good.
Can I submit brand specific fonts to be used?
Absolutely – we can use any brand specific fonts that you may need, just send our way!
Can you color the engravings on the tokens?
,Our tokens are laser engraved on wood. Think of them like a black and white photo, as of now, we do not offer any color options with our tokens, but that is likely to change in the near future.
How do I get started?
Submit your free design request here and we will get back to you with a design proof in 2-3 business days. Or you can place an order and we’ll send you a mockup to look over and approve so we can get started on production.
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